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services

SERVING OUR COMMUNITY

There are a range of local support services available in Biloela & Surrounds as well as 24hr Phone Support
​Please note that some services do require a GP or Mental Health Team referral

ANGLICARE CENTRAL QUEENSLAND

T: 1300 769 814         
A: 79 Kariboe Street, Biloela QLD 4715      
​W: www.anglicarecq.org.au
​NATIONAL PSYCHOSOCIAL PROGRAM
​A community-based mental health support program for people aged 18 and over. Providing one-on-one and group support teaching strategies and skills to improve mental health and wellbeing as well as connecting with other services in Biloela. 
​Contact & Enquiries: 07 4995 4402
​Cost: Free service, no out of pocket costs
​​How to access service:
Anyone can make a referral including the person themselves.
NPS Referral
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HEALTHY MINDS
A confidential program for people aged 18 and over who experience severe persistent and or episodic mental illness. This program provides one on one services, peer support, and access to groups to promote improved mental health and encourage participants to develop life skills and social connections.
Contact & Enquiries: 07 4995 4402 ​
​Cost: Free service, no out of pocket costs
How to access service: 
Referrals are made by Central Queensland Mental Health (Biloela Hospital). ​
More Info & Criteria
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YOUTH SUPPORT SERVICE
A confidential service to young people aged 10-21 years. The Youth Support program aims to assist young people to improve their capacity to develop independent living skills as well as improving their overall health and wellbeing. They also provide early intervention for young people at risk through access and support services.
Contact & Enquiries: 07 4995 4404​
​Cost: Free service, no out of pocket costs
How to access service:
​Anyone can make a referral for a young person including the young person themselves.
YS Referral Form
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WARMLINE
A phone service for people who are at risk or have recently attempted suicide in Central Highlands area. This service provides regular phone contact and support with qualified mental health facilitators.
Contact & Enquiries: 1300 769 814
​Cost: Free service, no out of pocket costs
​How to access service:
Anyone can make a referral including the person themselves.
WL Referral Form
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FINANCIAL RESILIENCE
This service is for adults who are experiencing financial issues including those resulting from a natural disaster. It supports and assists adults to take control of their finances and improve their health and wellbeing. 
Contact & Enquiries: 07 4970 6119
Cost: Free service, no out of pocket costs
​How to access service:
Anyone can make a referral including the person themselves.
FR Referral Form
File Size: 196 kb
File Type: docx
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FR Service Flyer
File Size: 203 kb
File Type: pdf
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BANANA MENTAL HEALTH SERVICE

T: 1300 64 2255         
​A: Biloela Hospital, 2 Hospital Road, Biloela  QLD 4715 
ADULT MENTAL HEALTH SERVICE
This service aims to provide responsive and comprehensive mental health care to people with an acute mental illness, or those experiencing thoughts of suicide.
​​Cost: Free service, no out of pocket costs
How to access service: 
Call (07) 4992 7045   Mon-Fri; 8am-4:30pm​
CHILD & YOUTH MENTAL HEALTH SERVICE
This service provides assistance to people under 18 years of age who have complex mental health needs.
​Cost: Free service, no out of pocket costs
How to access service:
Call (07) 4992 7045   Mon-Fri; 8am-4:30pm
ALCOHOL AND OTHER DRUGS SERVICE (AODS)
AODS is a confidential and free service to Medicare card holders that aims to reduce the harm from alcohol and drug use as well as improve the health and wellbeing of clients, their families and the community.
How to access service:
Call (07) 4992 7045   Mon-Fri; 8am-4:30pm

BANANA SHIRE SUPPORT CENTRE

T: (07) 4992 3322       
A: 1a/58 Kariboe Street, Biloela QLD 4715     
​W: www.bseasc.weebly.com/​
CRISIS ACCOMODATION
This service provides crisis accommodation in Biloela for homeless individuals and families. Service users are supported in moving on to independent living where possibly, or to accommodation with higher levels of support if necessary.
How to access service: 
Call 4992 3322
EMERGENCY RELIEF
This program is to assist adults experiencing personal, family, relationship and/or financial hardship. Support includes but is not limited to food parcels, food vouchers and payments to third parties. 
​
How to access service:
​Call 4992 3322
NO INTEREST LOANS SCHEME (NILS)
This program is aimed to assist people on low incomes the chance to purchase essential items through a loan with no interest. 
How to access service:
Call 4992 3322
DRUG ARM
Drug ARM Biloela offers alcohol and other drug treatment programs for people who want help to address issues related to their alcohol and other drug use. Drug ARM offers flexible programs which can be accessed at their office, in the home or a safe community space, or via telephone.
How to access service:
Call 07 3620 8880

CENTRAL QUEENSLAND RURAL HEALTH

T: (07) 4992 1040       
A: 66 Callide Street, Biloela QLD 4715     
​W: www.cqruralhealth.com.au/
LOW INTENSITY PSYCHOLOGICAL THERAPIES (LIPT) FUNDED SERVICES
This is a free and confidential service which is tailored to meet the individual’s needs. The funding is designed to ensure that people can access the most appropriate service and is available for anyone with life stress or a need for low intensity service, to those with severe and persistent mental illness.
NDIS
CQRH are able to provide mental health services through the NDIS if you are Plan Managed or Self Managed and if the plan includes "Improved Daily Living Skills" and psychology services align with your goal. 
PRIVATE FEE
CQRH offer a private service via a self referral or GP referral. Private Health Rebates may be available. Please contact your provider to find out if you are eligible.
WORKCOVER
CQRH are an approved Workcover provider. If you require services, contact their offices to discuss how they can support you.
How to access CQRH services:
CQRH also accepts referrals from GPs, MHCP or other Support Organisations. 
Eligibility Criteria:
Contact CQRH for eligibility criteria.
​
Contact & Enquiries:
07 4992 1040
referrals@cqrdgp.com.au

GLADSTONE WOMEN'S HEALTH (biloela)

T: (07) 4979 1456      
A: Griffith Oxley Clinic, 45 Grevillea Street, Biloela QLD 4715     
​W: www.gladstonewomenshealth.org.au
DOMESTIC & FAMILY VIOLENCE COUNSELLING SERVICE
This service provides counselling in Biloela and surrounds to women, men and children who have experienced Domestic Violence. The service also provides court support to the aggrieved ( the victim of the domestic violence), and support to access other assistance during and after a domestic violence relationship.
​​Cost: Free service, no out of pocket costs
Contact & Enquiries: 
​07 4979 1456
Anglicare Central Queensland
T: 1300 769 814
A: 79 Kariboe St, Biloela QLD
W: anglicarecq.org.au

Banana Shire Support Centre
T: (07) 4992 3322
A: 1a/58 Kariboe St, Biloela QLD

Banana Mental Health Service
T: (07) 4992 7045
A: Biloela Hospital, 2 Hospital Rd, Biloela QLD 4715

Centacare
T: 1300 523 985

CQ Rural Health
T: (07) 4992 1040
A: 66 Callide St, Biloela QLD 4715
W: cqruralhealth.com.au
​
Drug Arm
T: 1300 656 800

Live Better Biloela
T: (07) 4992 3407

Nhulundu Family Wellbeing Service
T: (07) 4979 0992
A: 64 Callide Street, Biloela QLD

Ozcare
T: 0439 085 214

St Vincent De Paul 
T: (07) 4992 2909



​
​1300 MH CALL 
T: 1300  64 2255

Lifeline
T: 131 114
TXT: 0477 131 114

Beyond Blue
T: 1300 224 636

Alcohol & Drug Services
T: 1800 117 833

Domestic Violence Connect
for Women
T: 1800 811 811

Domestic Violence Connect
for Men
T: 1800 600 636

Elder Abuse Helpline
T: 1300 651 192

Kids Helpline (5-25yrs)
T: 1800 551 800

Men's Line QLD
T: 1300 789 978

Griefline
T: 1300 845 745

Pregnancy Counselling Link
T: 1800 777 690

QLD Health Phone Line
T: 13 432 584

Salvo Care Line
T: 13 72 58

Family Drug Support
T: 1300 368 186

National Indigenous Critical Response Service (NICRS)
T: 1800 805 801

Suicide Call Back Service
T: 1300 659 467

StandBy Support after Suicide
T: 0418 656 764

Bereaved by Suicide
T: 1300 467 354

1800RESPECT Sexual Assault
T: 1800 737 732

Red Nose Grief and Loss
T: 1300 308 307

Relationships Australia 
​T: 1300 364 277

SANDS-miscarriages, stillbirth & infant loss
T: 1300 072 637

Sexual Assault
T: 1800 0101 120

 
Ace Medical Centre
T: (07) 4992 24848
A: 48 Grevillea St, Bileola QLD

Biloela Medical Centre
T: (07) 4995 6200
A: Unit 5/38 Dawson Hwy, Biloela QLD

Griffith Oxley Clinic
T: (07) 4992 2166
A: 45 Grevillea St, Biloela QLD

Hospital Services
​Biloela: (07) 4992 7000
Baralaba: (07) 4998 2800
Moura: (07) 4997 2900
Taroom: (07) 4927 3177
Theodore: (07) 4900 3000

Headspace
T: (07) 4994 2512

Headspace-Gladstone
T: (07) 4921 9800

Headspace-Rockhampton
T: (07) 4921 9800

Dads in Distress
(Mon-Sat: 8:30am-5pm)
T: 1300 853 437
W: parentsbeyondbreakup.com

Elder Abuse Helpline
(Mon-Fri: 9am-5pm)
T: 1300 651 192

Parent Line
(Daily: 8am-10pm QLD & NT)
T: 1300 30 1300
W: www.parentline.com.au

Relationships Australia 
​T: 1300 364 277

Salvation Army Information Line
T: 13 72 58 (13 SALVOS)

SANE Australia
T: 1800 187 263

QLife
 LBTIQ peer support
(Daily:3pm-Midnight)
T: 1800 184 527
W: qlife.org.au
*If you are a Health Professional refer to PHN's CQ Health Pathways mental health pathways website:
*For other business and service information in Banana Shire see the Banana Shire Community Directory website:

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